Frequently Asked Questions

You can certainly get your hands on some physical samples. These can be ordered directly from our website and we will post them straight to your door. Simply select your favourite design and click the “Order Sample” button next to the invitation image. We recommend that you order samples of our invitation designs to fully appreciate the exceptional quality of our paper and printing techniques.

There is a small cost associated with the samples but the cost of up to 5 samples (US$5.00) will be fully refunded to you when you place an order.

Our samples cost just US$1.50 each, we then refund up to 5 samples (US$7.50) when you place your full order with us.

We will issue you a discount coupon to offset the cost of purchasing the samples. This coupon will be emailed to you and can also be found in your account. You may use this discount for your next purchase, regardless of the value of your order.

Sample Order - Shipped via Regular Post (non-trackable)

4-6 Business Days (from the date of dispatch)

Shipping Cost AUD$3.00 flat rate for any deliveries within Australia or USD$2.00 flat rate for deliveries within the US.

A sample of our standard envelope will be included at no additional cost.

As we have 1,000’s of matching item designs, we do not stock samples for each one that we can send out, unfortunately. Matching items that you can order samples for will have a ‘buy sample’ button next to the image.

However, when you place a sample order for your invitations, we will send you a complimentary selection of stationery enclosure cards (RSVP and Wishing Well), although these may not exactly match with your chosen invites it will give you an excellent idea as far as the size, paper stock options and print finishes.

During the digital proofing stage, our designers will provide a proof of the matching items you order. You will be able to make edits before approving the artwork off course, to make sure the matching items are in line with what you’re expecting.

Due to the costly print setup process, we are unable to provide you with a custom printed sample. However, the samples will give you an excellent idea as far as the stock, design and finishes are concerned.

When you choose to place an order with us, you’ll also be able to see your personalised wording laid out on your chosen design before we proceed to printing, so you’ll have a fantastic idea of what your design will look like. 

You can purchase as many samples as you want, however we will refund you the cost of up to 5 samples when you go ahead and place your order with us.

We will issue you a discount coupon to offset the cost of purchasing the samples. This coupon will be emailed to you and can also be found in your account. You may use this discount for your next purchase, regardless of the value of your order.

Please note that we only allow our customers to order 2 samples per design.

Due to set-up costs and timeframes, we unfortunately cannot supply you with a physical sample of your customised invitation; however, you will always be sent a digital proof of your invitation that will look like a photograph of your chosen invitation, but with all of your wording and information. You can then make any edit requests if required, knowing that nothing will be printed until you make your final approval.

Please note: our designers allow for 3 rounds of edit requests before you will incur any additional fees.

At this stage, we’re only able to send you invitation samples in the colours that are listed on our website with the default wording and default text colour.

In our sample kit we will include swatches of all the available colours for your chosen invite.

During the proofing stage of your order, we will also send you a digital proof of your design in your preferred colour scheme.

Your samples will be posted within 2 business day after we’ve received your order.

Our sample orders are shipped via Regular Post and are generally received within 4 to 6 business days of the order being shipped.